1. Please contact oraimo customer support Care.ae@oraimo.com to initiate a return. State the reason for return and provide an invoice or screenshot to confirm the order number.
2. oraimo support will arrange a courier to pick up the return item door to door , and send you the courier note including the waybill number and the name of the courier via email.
3. Please prepare the item and print out the courier note in advance for the courier to pick up the items .
4. Please notify us by email when the item has been picked up by the courier.

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

What to do in 2 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

Once you have confirmed the product is faulty after steps 1 , you should contact us. Provide your order number and the product model and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.

So if the product doesn't work, we'll help you send it back to our returns address.

Before the order is dispatched:

Cancel the order on the website and place the order again with the correct address;

Contact our customer care team to change the delivery address;

By Email: Care.ae@oraimo.com

By Phone: +971 56 284 1667

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour. 

*Product Colour cannot be changed once the product has been dispatched from our warehouse.