Return and Replacement policy
HOW TO CONTACT US
Headquarters Address: Flat Q, 8/F.，International Industrial Centre, Nos.2-8, Kwei Tei Street, Shatin, New Territories, Hong Kong
Egypt Service Phone: 01017566497
Egypt Service Email: Care.eg@oraimo.com
If you have questions about returns, please contact oraimo customer service Care.eg@oraimo.com or 01017566497.
This Return&Replacement Policy is guidance on how you can return and replace the products when the products you receive are defective.
When Encountering Product Quality Issues:
Please contact us by phone 01017566497 or email Care.eg@oraimo.com. Our customer service representatives will provide professional suggestions to solve your problems first, if it is proven to be a fatory defect, we will lead you to our after-sale service center Carlcare for replacement.
REPLACEMENT OF DEFECTIVE PRODUCTS
If you buy the products on this website and your products are defective or turn out to be faulty, your statutory consumer rights applies.
Process
When the products you purchase are not functional due to a manufacturing defect, you can replace the product within the warranty period of the product in accordance with our Warranty Policy.
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Go to https://www.carlcare.com/eg/service-center/ to find your closest Carlcare service center;
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Go to the Carlcare service center with your purchase receipt or invoice (contact us for purchase.
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Hand over your product and associated documentation to the Carlcare representative.
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Carlcare will conduct an inspection, if the product has an issue which is covered under warranty and it is a factory faulty , you can get your product replaced. After inspection, they will call you to receive the new item.
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The whole process takes about 7-10 days working days.
*About Carlcare:
As the official after-sales service brand of oraimo, Carlcare provides nationwide offline service centers for worry-free support. If you encounter any quality issues with your oraimo product during the warranty period, contact the nearest Carlcare service center (https://www.carlcare.com/global/service-center) for professional replacement services.